Shipping policy

Calm Mom ships orders Monday through Friday, excluding any statutory or United States federal holidays. We strive to process orders within 3 business days, but please note that depending on weather delays, high volume, or order-related issues, there may be some delays. While we cannot guarantee delivery times, we do our best to get your order to you as soon as possible. Once your order has been processed and shipped by the courier, a tracking number will be sent to your email, allowing you to track your package until it arrives at your doorstep.

Limitation of Liability

  • Risk of Loss: Once the order has been shipped and the tracking number provided, Calm Mom is not responsible for any loss or damage to the package. Risk passes to the customer upon the courier taking possession of the package.

Incorrect or Incomplete Address

  • Customer Responsibility: Please ensure that all shipping information is correct. Calm Mom is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for reshipments due to customer errors.

Lost or Stolen Packages

  • After Delivery: Calm Mom is not liable for packages that are lost or stolen after the courier has confirmed delivery. If your package is marked as delivered but you have not received it, please contact the courier directly.

Shipping Delays

  • Third-Party Delays: We are not responsible for delays caused by the courier service, customs clearance, or other unforeseen events beyond our control, such as natural disasters or pandemics.

Force Majeure

  • Uncontrollable Events: Calm Mom shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, or any other event beyond our reasonable control.

Order Verification

  • Fraud Prevention: We reserve the right to verify orders to prevent fraud. This verification may delay order processing. If we cannot verify your order, it may be canceled, and a refund will be issued to your original method of payment.

Partial Shipments

  • Multiple Packages: For orders containing multiple items, we may ship products separately to expedite delivery. You will receive separate tracking numbers for each shipment.

Customer Support for Delivery Issues

  • Assistance: If you have not received your order within the estimated delivery time, please contact us at contact@mycalmmom.com, and we will assist you in tracking your package.

Changes to Shipping Policy

We reserve the right to modify this shipping policy at any time. Changes will be posted on this page as updates occur.